Privacy Policy
At Hearth & Haven Co., we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects the information we gather from users of our home services and support. By using our site, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services, which include professional home cleaning, decluttering and organization, elderly care support, meal preparation assistance, light gardening, errand running, and post-event cleanup. This information may include:
- Personal Identification Information: Name, address, email address, phone number, and payment information (e.g., credit card details) when you register for an account, book services, or contact us.
- Service-Related Information: Details regarding the services you request, your preferences, property access details, and any specific instructions or requirements related to the home services provided.
- Technical and Usage Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, pages visited, access times, and referring website addresses. This is collected through cookies and similar tracking technologies.
- Communications: Records of your correspondence with us through email, phone, or our online chat features.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Manage Services: To process your service requests, schedule appointments, handle payments, and deliver the specific home services you have booked.
- To Communicate with You: To send confirmations, updates, service reminders, and respond to your inquiries or feedback.
- To Improve Our Services: To understand user needs, analyze usage patterns, troubleshoot issues, and enhance the functionality and offerings of our online platform and services.
- For Marketing and Promotional Purposes: To send you information about new services, special offers, or other updates we think may be of interest to you, based on your consent where required.
- For Security and Fraud Prevention: To protect our site, services, and users from fraudulent activities and unauthorized access.
- To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.
3. Data Sharing and Disclosure
Your information may be shared in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering services (e.g., payment processors, scheduling software, IT support, independent contractors for service delivery). These providers are contractually obligated to protect your data and only use it for the purposes for which it was shared.
- For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Your Data Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: The right to request a copy of the personal data we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure: The right to request the deletion of your personal data under certain circumstances.
- Restriction of Processing: The right to request that we limit the way we use your personal data.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection: The right to object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure networks, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of our site.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our site. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hearth & Haven Co.
312 Fitzroy Street, Suite 201
Sydney, NSW, 2000
Australia