Terms and Conditions for Hearth & Haven Co.
Welcome to Hearth & Haven Co. These Terms and Conditions outline the rules and regulations for the use of our online platform and services. By accessing this website and utilizing our services, you accept these terms and conditions in full. Do not continue to use this service if you do not accept all of the terms and conditions stated on this page.
1. Services Provided
Hearth & Haven Co. offers a range of home services and support, including but not limited to:
- Professional home cleaning
- Decluttering and organization
- Elderly care support
- Meal preparation assistance
- Light gardening
- Errand running
- Post-event cleanup
Specific details, scope, and pricing for each service will be communicated and agreed upon prior to engagement.
2. User Responsibilities
As a user of our service, you agree to:
- Provide accurate and complete information when booking services or communicating with our team.
- Ensure a safe and appropriate environment for our service providers to perform their duties.
- Adhere to agreed-upon service schedules and provide timely access to your property.
- Promptly notify Hearth & Haven Co. of any changes to service requirements or cancellations.
3. Booking and Cancellations
- Booking: Services can be booked via our online platform, phone, or email. All bookings are subject to availability and confirmation by Hearth & Haven Co.
- Cancellations: Cancellations of scheduled services must be made within a minimum notice period, typically 24 hours, to avoid a cancellation fee. Specific cancellation policies may vary based on the service and will be communicated at the time of booking.
- Rescheduling: We will endeavor to accommodate rescheduling requests, subject to team availability.
4. Payments
- Pricing: Service prices will be provided upfront, either as a fixed quote or an estimated hourly rate. Any additional costs will be discussed and agreed upon prior to incurrence.
- Invoicing: Invoices will be issued upon completion of services or as per pre-arranged payment schedules.
- Payment Terms: Payments are due by the date specified on the invoice. Late payments may incur additional charges.
5. Liability and Disclaimers
- Hearth & Haven Co. will exercise reasonable care and skill in providing its services.
- While we take utmost care, Hearth & Haven Co. is not responsible for pre-existing damage or any damage incurred due to faulty or unsecured items within your property. Any valuable or fragile items should be secured or removed prior to service.
- We carry public liability insurance, and details can be provided upon request.
6. Confidentiality and Privacy
Hearth & Haven Co. is committed to protecting your privacy. All information shared with us will be kept confidential and used solely for the purpose of providing services to you. Our Privacy Policy, available separately on this site, provides further details on how we collect, use, and protect your personal information.
7. Intellectual Property
The content, design, and intellectual property of this online platform, including but not limited to text, graphics, logos, and software, are the property of Hearth & Haven Co. and are protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any part of this site without our express written permission.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State.
9. Changes to Terms
Hearth & Haven Co. reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services after such modifications will constitute your acknowledgment of the modified terms and agreement to abide and be bound by the modified terms.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Address: 312 Fitzroy Street, Suite 201, Sydney, NSW, 2000, Australia
- Phone: (02) 8378 9012